Have tried using past passwords. Facebook does not except any known passwords. Instead...

GetHuman817678's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman817678's own words
Have tried using past passwords. Facebook does not except any known passwords. Instead I get a * digit code that should allow me to access account but when I enter * digit code its telling me that I entered to many numbers. I can access Facebook on my smart phone, but when I try to enter it on my desktop I only get the same message
GetHuman817678 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman817678
Jun 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 54993 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman817678 started working on this issue
Jun 25th 12:18pm
GetHuman817678 indicated the issue is not fixed yet.
Jun 25th 2:03pm
GetHuman817678 indicated the issue is not fixed yet.
Jun 25th 2:05pm
GetHuman817678 indicated the issue is not fixed yet.
Jun 29th 4:08pm