I forgot my p***word..tried to reset it and instantly first thing it said I entered too...

GetHuman-lozzieba's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman-lozzieba's own words:
I forgot my p***word..tried to reset it and instantly first thing it said I entered too many codes. How if I never entered one in a long while..? Now it continues to send me the correct codes but it claims they "don't work" so now after years and years I'm locked out of ,y account because of a glitch on Facebook's And? I am not happy and upset over this I need to access it I cannot make a new one AND I have access to both email and phone..I just broke my galaxy so until later I can't access it but I have the number lol so done with not being on fb or msgr!! Someone please help. Thank you so much in advance.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-lozzieba
Jun 25th, 2018 - 2 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
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GetHuman-lozzieba started working on this issue
Jun 25th 11:16am