My laptop was upgraded last week and since then I can*t access my face book account. In...

GetHuman-neelsne's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-neelsne's own words
My laptop was upgraded last week and since then I can*t access my face book account. In trying to correct this I created a new face book account under the name Neels Nel, Cell *** *** ****, E-Mail *****@***.com. Can you please delete this new account. *I am trying to access my "old" face book account which was created with the e-mail address *****@***.com* As I retired in June **** I no longer have access to the engen e-mail address. Can you please changed the engen e-mail address to my new e-mail address *****@***.com. Thank you, Neels Nel
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Customer service issue
Reported by GetHuman-neelsne
Jun 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 54874 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-neelsne started working on this issue
Jun 25th 8:45am
GetHuman-neelsne indicated the issue is not fixed yet.
Jun 25th 2:14pm
GetHuman-neelsne indicated the issue is not fixed yet.
Jun 26th 9:35am