Okay, I logged off of my Facebook to let my mom use her Facebook because she lost her p...

GetHuman-jalenwi's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-jalenwi's own words
Okay, I logged off of my Facebook to let my mom use her Facebook because she lost her phone. When I tried going back into my Facebook it did not let me in... so I tried ordering a password, the it said that my email not password were linked to an account. I know for a fact it is! So I tried browser... when I got on that it found my account but when I sent the password to myself and typed it in where it said to it said that I have tried too many attempts and have to wait until later well. I tried this * days ago, said the same thing, today it said the same thing... **I need my account to make sure my advisors okay because someone in her area got stabbed... and now thanks to this issue I can't check her health status. So I need to get back into account!
GetHuman-jalenwi did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-jalenwi
Jun 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 54802 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jalenwi started working on this issue
Jun 25th 6:17am
GetHuman-jalenwi indicated the issue is not fixed yet.
Jun 25th 10:18pm