instagram was hacked, sent in proof that it was me, no response...

GetHuman-senecagr's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-senecagr's own words
My instagram was hacked almost two weeks ago. My they changed my username, password,email, and phone number associated with the account. i contacted instagram and sent the a photo confirming it was me with a code written on a sheet of paper. No one has gotten back to me. I'm starting to get really frustrated since its been so long and nothing is working. Ive had my account for years and have so many pictures and DM's on there i hate someone else having access to my personal things & just want them back. my username on there was senecagracenagy & they changed it to arlen*******german
i used instagram every single day for many years. its weird not using it & i need it for some things i do for work in everyday life.
I just want my instagram page back up and running.
ive contacted them on twitter, through help forms, emails.. nothing is working.
I have an issue with Facebook too
How GetHuman-senecagr fixed the problem
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Customer service issue
Reported by GetHuman-senecagr
Jun 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 16 customers so far
Similar issue to 54776 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-senecagr started working on this issue
Jun 25th 5:28am
GetHuman-senecagr shared this issue with followers on Twitter
Jun 25th 5:39am
GetHuman-senecagr indicated the issue is not fixed yet.
Jun 25th 5:24pm
GetHuman-senecagr indicated the issue is not fixed yet.
Jun 26th 12:07pm
GetHuman-senecagr indicated the issue is not fixed yet.
Jun 27th 3:30am
GetHuman-senecagr indicated the issue is not fixed yet.
Jun 28th 1:19pm