Got a new phone and don't remember password. Facebook doesn't recognize my identity but...

GetHuman-natandpe's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-natandpe's own words
Got a new phone and don't remember password. Facebook doesn't recognize my identity but recognizes an old password. I'm also receiving emails from FB and its saying it doesn't recognize my email address. Please help me recover my account.
GetHuman-natandpe did not yet indicate what Facebook should do to make this right.
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How GetHuman-natandpe fixed the problem
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Customer service issue
Reported by GetHuman-natandpe
Jun 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 54686 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-natandpe started working on this issue
Jun 25th 2:46am
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 11:00am
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 11:38am
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 12:56pm
GetHuman-natandpe confirmed the issue is fixed. Hooray!
Jun 25th 12:56pm
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 12:56pm
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 12:58pm