Got a new phone and don't remember p***word. Facebook doesn't recognize my iden***y but...

GetHuman-natandpe's customer service issue with Facebook from June 2018

Help with my Facebook issue
Got a new phone and don't remember p***word. Facebook doesn't recognize my iden***y but recognizes an old p***word. I'm also receiving emails from FB and its saying it doesn't recognize my email address. Please help me recover my account.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-natandpe
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 54686 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-natandpe started working on this issue
Jun 25th 2:46am
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 11:00am
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 11:38am
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 12:56pm
GetHuman-natandpe confirmed the issue is fixed. Hooray!
Jun 25th 12:56pm
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 12:56pm
GetHuman-natandpe indicated the issue is not fixed yet.
Jun 25th 12:58pm