My name is April d brazier James and I've been a Facebook customer for a long time unfo...

GetHuman816909's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman816909's own words:
My name is April d brazier James and I've been a Facebook customer for a long time unfortunately I had to get a new phone and the number that they gave me is the same number as somebody else that has Facebook so when I'm putting my phone number to login I can't because it brings up this other person with my same phone number I have **** friends I'm a minister and I need to get into my Facebook it's been difficult difficult I've been trying to do it for * weeks now and it's ****ing me off because Facebook can't do nothing you're not doing nothing I have asked over and over with his help center to help me get back into my Facebook it's ****ing me off
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman816909
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman816909 started working on this issue
Jun 25th 1:34am
GetHuman816909 shared this issue with others over email
Jun 25th 1:40am