I want to get into my old Facebook account it created a new Facebook account that I can...

GetHuman480026's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman480026 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman480026's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman480026 will want to follow the link below to head to their help center. We will check on GetHuman480026 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman480026's own words:
I want to get into my old Facebook account it created a new Facebook account that I can't get rid of and I can't get into my old one no matter how hard that I tried I recovered my p***word and it brought me back to the new one that I created and I want to go back to my original one please help me my phone number is ***-**** **** my name is Diane
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman480026
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
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GetHuman480026 started working on this issue
Jun 25th 12:58am