Hello. My name is Michelle Stacy and I accidentally logged out of my account on my phon...

GetHuman816733's customer service issue with Facebook from June 2018

40 views | 54565 similar | 0 following
Help with my Facebook issue
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The issue in GetHuman816733's own words
I was trying to log back in to my account. ... Hello. My name is Michelle Stacy and I accidentally logged out of my account on my phone. I am able to login but it sends a generator code to my old phone number (**********) and I am unable to access that phone number. I would like to be able to get into my account so that I can change my phone number (NEW **********) and still use Facebook. If it is possible can you send a code to my new phone number of my email account?
This is frustrating because I am not getting a response from anyone and I need to get back into my account to get a hold of family members.
I would like to be able to gain access back to my account and update my contact information.
I have been a customer of Facebook for at least * years maybe even longer. I have never had this issue or any other issue logging in.
I tried to put in a request through the Facebook Help Center and did not get a response from them.
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Facebook

Facebook
Customer service issue
Reported by GetHuman816733
Jun 24th, 2018 - 3 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 54565 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman816733 started working on this issue
Jun 24th, 2018 11:52pm