Hello. My name is Michelle Stacy and I accidentally logged out of my account on my phon...

GetHuman816733's customer service issue with Facebook from June 2018

40 views
 | 
54565 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman816733's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman816733's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman816733 will want to follow the link below to head to their help center. We will check on GetHuman816733 later to make sure it's all set or try to help escalate.
The issue in GetHuman816733's own words
I was trying to log back in to my account. ... Hello. My name is Michelle Stacy and I accidentally logged out of my account on my phone. I am able to login but it sends a generator code to my old phone number (**********) and I am unable to access that phone number. I would like to be able to get into my account so that I can change my phone number (NEW **********) and still use Facebook. If it is possible can you send a code to my new phone number of my email account?
This is frustrating because I am not getting a response from anyone and I need to get back into my account to get a hold of family members.
I would like to be able to gain access back to my account and update my contact information.
I have been a customer of Facebook for at least * years maybe even longer. I have never had this issue or any other issue logging in.
I tried to put in a request through the Facebook Help Center and did not get a response from them.
I have an issue with Facebook too
How GetHuman816733 fixed the problem
We are waiting for GetHuman816733 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman816733 fixes it.
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman816733
Jun 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 40 customers so far
Similar issue to 54565 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License