My ex hacked into my Facebook account and changed everything..and my recovery option is...

GetHuman816540's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman816540's own words
My ex hacked into my Facebook account and changed everything..and my recovery option is my Gmail witch she changed as well..I can't get into neither one. But I've tried everything to get back into my accoun..please help me.the only thing I haven't tried is up loading my I'd
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Customer service issue
Reported by GetHuman816540
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 54489 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman816540 started working on this issue
Jun 24th 10:08pm
GetHuman816540 indicated the issue is not fixed yet.
Jun 25th 2:45am