When I try to view a message I received* a page pops up wanting me to confirm my identi...

GetHuman-felacuev's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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GetHuman-felacuev's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-felacuev will want to follow the link below to head to their help center. We will check on GetHuman-felacuev later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-felacuev's own words
When I try to view a message I received* a page pops up wanting me to confirm my identity. It says "Recent activity may have affected your account security, So we locked it." Then it says that it would walk a person to how to fix it. But even when I gave my DOB it said they did not have it. Do not know what is going on. Please Help me get back in FB.
GetHuman-felacuev did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-felacuev
Jun 25th, 2018 - 6 mons ago
I have an issue with Facebook too
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GetHuman-felacuev started working on this issue
Jun 25th 1:44pm