K*****@***.com **********. I am trying to inquire for my stepfather. Mitch Patterson...

GetHuman815844's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman815844 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman815844's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman815844 will want to follow the link below to head to their help center. We will check on GetHuman815844 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman815844's own words:
K*****@***.com **********. I am trying to inquire for my stepfather. Mitch Patterson ********** *****@***.com his phone did updates and now he is unable to log on to his account. He isn't very computer savy and he is not sure what he did. It made him a new facebook but he wants to be able to log into his old account. But it is showing no email or phone number linked to account. Please help him
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman815844
Jun 24th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 54231 others
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GetHuman815844 started working on this issue
Jun 24th 4:43pm