I cannot get into my account using email or phone number. I had recently changed my p...

GetHuman-jason_av's customer service issue with Facebook from June 2018

Help with my Facebook issue
I cannot get into my account using email or phone number. I had recently changed my p***word but have forgotten it. The email on the account I can no longer access either to rest p***word, I did not put my new email in yet. I thought I had the phone number to rest p***word as well but that does not work either. Please help! Thank you....
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-jason_av
Jun 24th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 54435 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jason_av started working on this issue
Jun 24th 8:51pm
GetHuman-jason_av indicated the issue is not fixed yet.
Jun 25th 2:57pm
GetHuman-jason_av indicated the issue is not fixed yet.
Jun 25th 2:57pm
GetHuman-jason_av indicated the issue is not fixed yet.
Jun 26th 12:36am