I'm still locked out of Facebook. I sent one response but haven't heard back from you...

GetHuman-wvadrj's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-wvadrj may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-wvadrj's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wvadrj will want to follow the link below to head to their help center. We will check on GetHuman-wvadrj later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-wvadrj's own words:
I'm still locked out of Facebook. I sent one response but haven't heard back from you. My other account had a virus of some kind where I was getting pictures on my gallery. My chrome was deleted the only thing I could think of was to make my account decease. You can delete that account. Old email was *****@***.com. phone number was **********. You can contact me at **********. I had to get a new phone and new email address. I am Donna Ratliff Johnston from Virginia.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-wvadrj
Jun 24th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-wvadrj started working on this issue
Jun 24th 2:31pm
GetHuman-wvadrj shared this issue with friends on Facebook
Jun 24th 2:33pm