i cannot sent request to my friends i know the friend personally yesterday a message...

GetHuman815376's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman815376 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman815376's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman815376 will want to follow the link below to head to their help center. We will check on GetHuman815376 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman815376's own words:
i cannot sent request to my friends i know the friend personally yesterday a message from facebook says that it is resolved but i tried to sent request suddenly message comes Only add people who you know*Please only send friend requests to people who you know personally.*If you think you're seeing this by mistake, please let us know.*please help to solve the problem.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman815376
Jun 24th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 54034 others
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Timeline
GetHuman815376 started working on this issue
Jun 24th 11:40am