Hi. I just got a new phone yesterday and am locked out of Facebook. I had the old phone...

GetHuman815369's customer service issue with Facebook from June 2018

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Hi. I just got a new phone yesterday and am locked out of Facebook. I had the old phone for three years and kept my phone logged in to Facebook. I do not remember my password and even when I requested a code sent via text to reset it,it said the code was not correct. I have so many pictures of my loved ones I will lose if I have to start a new account. (My Dad passed away in **** and I will lose so many of his pictures. )Please help.
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Facebook

Customer service issue
Reported by GetHuman815369
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 10 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman815369 started working on this issue
Jun 24th 11:33am
GetHuman815369 indicated the issue is not fixed yet.
Jun 24th 3:49pm
GetHuman815369 indicated the issue is not fixed yet.
Jun 25th 12:37pm
GetHuman815369 confirmed the issue is fixed. Hooray!
Jun 25th 6:37pm