Hello, my account was broken on ********* and since then I can not connect to facebook...

GetHuman793378's customer service issue with Facebook from June 2018

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0 following
Help with my Facebook issue
GetHuman793378's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman793378 will want to follow the link below to head to their help center. We will check on GetHuman793378 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman793378 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman793378's own words
Hello, my account was broken on ********* and since then I can not connect to facebook. Email Password I do not know or changed anymore, surely the phone does not have and can not do anything to recover my account. My console is active almost continuously since the **th and I can not do anything .. I need by your help, please answer as fast as you can. My account with facebook is *****@***.com. Please much to do something. I'm waiting for your reply to be able to send your identity papers and all that's needed at the new *****@***.com email address. Thank you for your time.
GetHuman793378 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman793378
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 53991 others
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GetHuman793378 started working on this issue
Jun 24th 10:10am
GetHuman793378 shared this issue with friends on Facebook
Jun 24th 10:11am