I cant sign in to my own account, i remember password, trying to open in via browser bu...

GetHuman-ulfaerna's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ulfaerna's own words
I cant sign in to my own account, i remember password, trying to open in via browser but it keeps asking for authentication code that said being sent to my mobile phone. But i never received any code. Please help!!! I try upload my gov issued id but it doesnt work
GetHuman-ulfaerna did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-ulfaerna
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 53903 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ulfaerna started working on this issue
Jun 24th 7:15am
GetHuman-ulfaerna indicated the issue is not fixed yet.
Jun 25th 8:42am