Dear Facebook,*My account (swee neo lee) was hacked * hours ago. The p***word and email...

GetHuman-octchin's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-octchin may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-octchin's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-octchin will want to follow the link below to head to their help center. We will check on GetHuman-octchin later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-octchin's own words:
Dear Facebook,*My account (swee neo lee) was hacked * hours ago. The p***word and email were changed to which i have no access to. Thus, I am not able to reset the p***word nor the email address. The hackers have requested phone number from all of my friends and have transferred all of the phone credit of my friends. Please help me to recover my account or close the account if needed. The current email of the account is *****@***.com , Thank you!
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-octchin
Jun 24th, 2018 - 2 mons ago
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GetHuman-octchin started working on this issue
Jun 24th 6:21am