I can't access my account. I try to reset my password and it says the email and phone...

GetHuman-deacongr's customer service issue with Facebook from June 2018

6 views
 | 
53797 similar
 | 
0 following
Help with my Facebook issue
How did GetHuman-deacongr do it?
Waiting to hear how GetHuman-deacongr fixed the problem to share with other customers.
The issue in GetHuman-deacongr's own words
I can't access my account. I try to reset my password and it says the email and phone number doesn't exist. I started another account with the same email but I need the original account deleted.
GetHuman-deacongr did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-deacongr fixed the problem
We are waiting for GetHuman-deacongr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-deacongr fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-deacongr
Jun 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 53797 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-deacongr started working on this issue
Jun 24th 3:34am
GetHuman-deacongr confirmed the issue is fixed. Hooray!
Jun 25th 4:38am