I have only used my I Phone to access Facebook. I have a new phone and can not access m...

GetHuman-ginamoye's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-ginamoye's own words
I have only used my I Phone to access Facebook. I have a new phone and can not access my Facebook account. I forgot my password and when I try to reset it they say they are texting me a verification code but because they don’t recognize my device I never receive it. Please help.
GetHuman-ginamoye did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ginamoye fixed the problem
Start a New Facebook Page.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-ginamoye
Jun 23rd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 53530 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ginamoye started working on this issue
Jun 23rd, 2018 6:58pm
GetHuman-ginamoye indicated the issue is not fixed yet.
Jun 24th, 2018 8:00pm
GetHuman-ginamoye confirmed the issue is fixed. Hooray!
Jun 26th, 2018 8:45pm