I can't get access to my account again over a week now. Each time I enter my email and...

GetHuman852367's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman852367's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman852367 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman852367 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman852367's own words
I can't get access to my account again over a week now. Each time I enter my email and correct* accurate password, what I see is James Mustafa against my email account. And my name as a user is Johnson Sunday. Please I really need your urgent assistance, as this is the only media I saved most of my informations and now I can't find any of them again. *My Facebook email is J*****@***.com *My password is : ******. I'm optimistic about my details sir ( my email and password respectively) *I suspect someone has hacked my account, denying me of access to it. *Also I told some of my friends to check my profile through their friends list but none of them could find me know thier friends list again.

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Customer service issue
Reported by GetHuman852367
Jul 5th, 2018 - 5 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 64632 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman852367 started working on this issue
Jul 5th, 2018 7:20pm
GetHuman852367 shared this issue with friends on Facebook
Jul 5th, 2018 8:00pm