Facebook: the email used on my account was a college address and my college does not us...

GetHuman-justinrs's customer service issue with Facebook from July 2018

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The issue in GetHuman-justinrs's own words
log in ... Facebook: the email used on my account was a college address and my college does not use that server anymore so it is impossible to use. My account password was changed and I am completely locked out, cant reset it because of the old email server password. I as hoping I could get * of * outcomes.*Ideally, be able to verify based on information or any*all old passwords could prove I am who I am and get my account back up and running.*More realistically, I NEED the business page that my main facebook page is managing to be released into a new account I would create. This page IS my business and I have not been able to communicate with my clients or notify them that the account is no longer being monitored by me or point them in the direction of another page.
the email on this account is no longer accessible
either get me logged in and password changed back to the password I had for years OR at least get my Page unlinked so I can link it to a new account
****
EVERYTHING I CAN THINK OF!
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Customer service issue
Reported by GetHuman-justinrs
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 64387 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-justinrs started working on this issue
Jul 5th, 2018 2:38pm
GetHuman-justinrs shared this issue with friends on Facebook
Jul 5th, 2018 2:38pm
GetHuman-justinrs indicated the issue is not fixed yet.
Jul 5th, 2018 10:15pm
GetHuman-justinrs indicated the issue is not fixed yet.
Jul 6th, 2018 3:49pm
GetHuman-justinrs indicated the issue is not fixed yet.
Jul 6th, 2018 3:52pm
GetHuman-justinrs indicated the issue is not fixed yet.
Jul 6th, 2018 3:52pm