Can not access account due to two factor authentication. It was set up on my phone some...

GetHuman852524's customer service issue with Facebook from July 2018

64662 similar
1 following
Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman852524's own words
Can not access account due to two factor authentication. It was set up on my phone somehow and not by me. I do not receive the SMS texts and would like to be able to access my account. Please help !!
GetHuman852524 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman852524
Jul 5th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 64662 others
1 customer following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman852524 started working on this issue
Jul 5th, 2018 7:56pm