Hi, I would like to request help in retrieving my facebook account. It was hacked today...
GetHuman803352's customer service issue with Facebook from June 2018
Help with my Facebook issue
GetHuman803352's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman803352 will want to follow the link below to head to their help center. We will check on GetHuman803352 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman803352's own words
Hi, I would like to request help in retrieving my facebook account. It was hacked today June, ** ****, origin of the hacker is from Philippines. I would like to recover my account. Here are the details I received in my linked email to my hacked account:***"*Hi Juanito,*Your Facebook password was reset using the phone number ************* on Wednesday, June **, **** at **:**am (UTC***). *Device:*Galaxy Grand Prime Plus*IP address:****.**.***.****Carrier:*Globe and TM*If you did this, you can safely disregard this email.*If you didn't do this, please secure your account.*Thanks,*The Facebook Security Team"**The hacker change the recovery to his*her mobile number, and also change the name of my account. When I tried to access my account there is other option for the verification only the hacker mobile, so when I confirm it the code will be sent to the hacker's mobile number. I reported already the account to be closed to avoid further damage and use of my account, but there is still the probability the hacker might re-activate the account, that is why I am requesting for support to recover my account and hopefully avoid this type of incident in the near future. Thank you in advance, hope to hear from you soon.
GetHuman803352 did not yet indicate what Facebook should do to make this right.
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