Facebook Customer Service Issues

Archive 69

The following are issues that customers reported to GetHuman about Facebook customer service, archive #69. It includes a selection of 20 issue(s) reported June 18, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook Page, along with the artist page Spirit of the Heart, is unexpectedly deactivated. I, Mark B., have requested assistance multiple times from your platform, receiving numerous security codes to no avail. Despite creating a new password, the issue persists. I am eager to restore the page to promote the artist's music. This issue has lingered for over a month, possibly longer. Assistance would be greatly appreciated.
Reported by GetHuman722722 on Monday, June 18, 2018 1:44 AM
I have had multiple Facebook accounts that were either hacked or created in my name. My name is Lance Sprowes, and my email is [redacted] These accounts are linked to my email address, and I want them all deleted before I create a new account. The new account will be private, only for people I trust, excluding certain family members who may try to set me up and steal my information. I am serious about this issue with some family members. I expect my other accounts to be deleted promptly, or I will take action with the authorities. I prioritize resolving this matter quickly, as I am proactive when I get upset. If necessary, I will involve legal measures. Thank you.
Reported by GetHuman-evertt_ on Monday, June 18, 2018 2:12 AM
I have created multiple accounts under my name only, each with the intention of using only that specific account. Unfortunately, a person I was involved with has been hacking into my personal accounts without permission, making it difficult for me to regain access to these particular accounts. I am seeking help to regain control of two specific accounts that hold invaluable photos, memories, information, private conversations, and personal digital property that rightfully belong to me, Steven T. Webster. I am willing to provide proof of identity and assist in any way necessary to recover access to these accounts. Your assistance in this matter is greatly appreciated. Thank you for your time.
Reported by GetHuman-strancof on Monday, June 18, 2018 5:12 AM
I have been receiving notifications at the email address below from Facebook. However, this account has never been used. Please delete all information associated with the details provided. Thank you. Email: [redacted] Subject: Terry, you have 37 new notifications and 3 friend requests From: Facebook Date: Jun 16 at 1:39 PM You have new notifications waiting on Facebook. Stay up to date with what's happening with your friends on the platform. Terry Wilkerson 3 friend requests 37 new notifications If you wish to stop receiving emails like this from Facebook in the future, please unsubscribe. You can reach Facebook, Inc. at Attention: Community Support, 1 Facebook Way, Menlo Park, CA [redacted].
Reported by GetHuman-dolynw on Monday, June 18, 2018 6:37 AM
I got a new phone and laptop on June 17, [redacted]. When I tried to log into Facebook, it asked for identity confirmation. Since I couldn't confirm using my phone number or recent trusted login, I submitted my driver's license ID three times starting at around 9 PM Central USA time. As of 1:37 AM on June 18, [redacted], I haven't heard back from Facebook. This has happened for the second time in a month without any apparent reason. My account hasn't been compromised, and no one but me has accessed it. I find Facebook's stringent authentication measures frustrating, especially when accessing my account from a new device. I want to disable all two-step authentication and recover my account using the options I've already set, excluding the phone number that I can't update due to Facebook not responding to help me access my profile. This is due to me getting a new iPhone with different IP and MAC addresses as well as a new unrecognized laptop.
Reported by GetHuman-kokum on Monday, June 18, 2018 6:45 AM
Dear Sir/Madam, I am writing to inform you about an issue I am facing with my Facebook page named Thekingslanding. I had appointed several people as Admins for the page, but to my surprise, I recently discovered that I have been removed as an admin on June 9, [redacted], at 11:21 am. Unfortunately, I was not aware of this as I did not check my email at that time. Upon contacting the current admin, Abhimanyu Goswami, I was informed that I was removed due to a personal disagreement we had. It seems that Abhimanyu's actions are driven by a desire to seek revenge rather than the well-being of the page. I kindly request your assistance in regaining control of my page as I have devoted significant time and resources to its development. Not only myself, but other admins who placed their trust in me have also been removed unjustly. All the legal information related to the page, including my phone number: [redacted], email: [redacted], and the domain Thekingslanding.in, rightfully belong to me. I have also been involved in fundraising activities, some of which are dependent on the existence of my Facebook page. Your prompt help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-ayushrwt on Monday, June 18, 2018 7:39 AM
I am unable to access my account. I have been instructed to confirm my identity using the same device, which I have used for two years. Despite my attempts, I am unable to log in and keep getting redirected to the same page. Changing my password did not resolve the issue. I am hesitant to provide my passport for identity confirmation as it feels intrusive. It has been over 48 hours, and despite multiple emails, I have not received any assistance. Please reset my account so I can log in without further complications.
Reported by GetHuman-kendalm on Monday, June 18, 2018 8:37 AM
I encountered an issue with my phone getting a virus that led to me having to reset it to factory settings in a rush to prevent damage. Unfortunately, as my Facebook account was linked to the phone, I now cannot recall the password to access it. This is particularly distressing as I recently returned from a vacation to Disney World and all of our photos are on that FB account. Despite multiple attempts over 6 hours, I have been unable to log back in successfully. I am unsure how to recover access to my account or retrieve the photos. Any assistance would be greatly appreciated.
Reported by GetHuman794977 on Monday, June 18, 2018 11:03 AM
Hello, I am Andrej Nosko from Pezinok, Slovakia, aged 28, born on March 14, [redacted]. My private Facebook account and public city election account were hacked. The hacker changed the email, password, and recovery email. The account was linked to my email [redacted] and phone number (+[redacted]) [redacted] [redacted] [redacted]. I have asked my friends to report the hacked account. The incident occurred on June 17th around 6 PM. I need assistance in recovering my Facebook account. I can provide my government-issued ID and a current photo if necessary. There is a public account "Andrej Nosko za Pezinok Sever" linked to my account but is currently inactive. I created it in [redacted] during a campaign for the city government. Please, help me regain access to my account. Thank you, Andrej Nosko
Reported by GetHuman794992 on Monday, June 18, 2018 11:14 AM
On May 21, [redacted], I initiated the permanent deletion process for my Facebook account. I received an email confirming that Facebook had received my request and that my account would be permanently deleted within 14 days. However, I have not yet received confirmation that the deletion process has been completed. When I search for my name on Facebook, my profile still appears in the search results without a profile picture and all personal information removed. It seems that my account has been deactivated rather than permanently deleted. I would like to confirm whether my old Facebook profile has indeed been permanently deleted, and if all associated information has been removed from Facebook products and services, even if the profile appears blank.
Reported by GetHuman-acaalari on Monday, June 18, 2018 11:15 AM
Hello, Facebook support team! I recently created a Facebook account with the intention of connecting with someone on the platform. However, after a week of using the account, I received a request to upload a photo for verification purposes. I complied, but unfortunately, my account was still not accessible. Subsequently, I created multiple accounts, each time facing the same issue of being asked to upload a photo without any resolution. When I attempted to report this problem, I received an email guiding me to log in, only to be prompted once again to upload a photo. Despite my efforts, I have been unable to maintain a Facebook account for communication. I seek your assistance in resolving this matter promptly, as I have no ill intentions and simply wish to interact with others. Your cooperation in providing a functional account without sudden blocks would be greatly appreciated. Thank you.
Reported by GetHuman795044 on Monday, June 18, 2018 11:52 AM
I had an account that I stopped using two years ago with an old email address, and I no longer remember the password. Unfortunately, the account has been hacked, as someone sent me a friend request from it. The old account features a colored picture of me, Rachael McGimpsey, in a black coat with red hair and contains many family pictures from before [redacted]. The email associated with the old account was likely [redacted] My current active account is under the email [redacted] and has a black and white photo of a woman with short hair. This account has fewer pictures but was last posted on 15 hours ago. Most of the friends on the old account will likely be the same on my current one.
Reported by GetHuman795084 on Monday, June 18, 2018 12:15 PM
My photos at the top of the page have disappeared, and I received a message to add photos and set up my account again, even though I already have an account. I am concerned about being hacked and unsure how to determine if that's the case. I've been receiving messages from people who received friend requests from me but don't know me. The site should improve by displaying deleted requests in grey immediately or making it clearer that the request has been deleted. Should I just ignore these requests altogether? I also woke up to 32 messages this morning, mostly informing me about friend requests. The Friend Requests section is showing people I am already friends with, even listing myself. This has been happening since Facebook updated my account. Additionally, some people's posts seem to be missing while others who post less frequently are still visible. Thank you for any assistance provided.
Reported by GetHuman-beejspla on Monday, June 18, 2018 12:28 PM
I am having trouble logging into my Facebook page. I was able to access it on Saturday, June 16th, but when I tried to log in yesterday, on my Birthday, I couldn't get in. When I originally set up my page, I used the email [redacted], but I forgot the password and no longer have access to that email. I also no longer have the old phone number [redacted] that was associated with the account, now I use [redacted]. I helped my brother, Chaeton P., set up his account using my email [redacted], which is now my primary email for business and personal use. All his notifications come to that email. I tried using trusted contacts like Camaron C., Leticia B., and Chaeton P. to recover my account, explaining I couldn't access the old email and can receive information at my current email or phone number. Please assist me in gaining access back to my account as I rely on it to stay connected with family and friends. My siblings have been trying to help me log in so I can see my Birthday messages as yesterday was my special day. My birthday is June 17th, [redacted]. Thank you for your help in advance.
Reported by GetHuman795230 on Monday, June 18, 2018 1:14 PM
I woke up on Sunday morning and found myself unable to access my Facebook account. I had posted pictures from my birthday dinner on Friday and Saturday. I attempted to follow the steps to recover my account, obtaining PIN codes from my trusted contacts: Camaron Choice, Chaeton Patton, and Leticia Choice. However, the system kept prompting me to use my old email "misschoice83," which I have not had access to for many years since initially setting up my account. My current email, [redacted], is used for business and bills, not for Facebook. Although I recently changed my phone number to [redacted], my previous number was [redacted]. Due to helping my brother, Chaeton Patton, set up his Facebook page using my phone, his notifications now come to my email. I urgently need a code sent to my new number, [redacted], or email, [redacted], to regain access as I missed posting and checking birthday messages yesterday on my special day. My brother, Camaron Choice, and mother, Leticia Choice, tried to assist but were unsuccessful.
Reported by GetHuman795230 on Monday, June 18, 2018 1:33 PM
I am experiencing an issue with my Facebook account where only 2 pictures of me are showing and none of my other pictures or writings. I have not blocked anyone and have removed myself from certain groups. My settings are for friends only, not public. I have made posts about news events, including comments about Trump and things I have seen on PBS. I am unsure if Facebook is restricting my account due to how I express my opinions. I am seeking assistance to understand why my pictures and posts are not displaying properly on my profile. Thank you.
Reported by GetHuman795348 on Monday, June 18, 2018 1:47 PM
My Facebook settings were set for friends to view my profile, picture albums, and posts. Recently, they can only see my cover photo and birthday greeting. I don't recall blocking anyone. Could Facebook have restricted my account because of posts relating to current events like Trump's actions or the Cyber War discussed on PBS News Hour? I made one comment about Trump and one about Cyber War computer hacking, which was in the news but not in the US. Is Facebook limiting my account due to these discussions? Let me know your thoughts. - Carol
Reported by GetHuman795348 on Monday, June 18, 2018 2:14 PM
I recently had to terminate an employee from my business page, Cromer & Company Real Estate, but encountered issues removing her from the admin panel on Facebook. I submitted a request for help to fix the "remove" feature, needing two admins removed promptly. After the fix, Facebook ended up removing all admins, including myself as the owner. I urgently require access to my business page for marketing purposes. Please reinstate me as an administrator for Cromer & Company Real Estate at your earliest convenience. Thank you.
Reported by GetHuman-servingt on Monday, June 18, 2018 2:39 PM
My website is blocked for some reason, and I cannot figure out why. The content is not visible to my friends, as they can only see a small portion of it. I am unable to view all my pictures and posts. It's unclear if Facebook is restricting my site because of a couple of comments I made regarding Trump, a Bible scholar, and some news topics like Cyber War. I have only made one comment on each of these subjects and don't know if Facebook censors them. I have attempted to resolve the issue by changing my settings to public instead of keeping it for friends only, but it hasn't helped. I prefer to keep my settings private. I have reached out to Facebook's help center but haven't received any assistance. I am feeling frustrated with the situation and would appreciate any help. You can reach me at [redacted] Unfortunately, the problem persists.
Reported by GetHuman795348 on Monday, June 18, 2018 2:58 PM
Facebook notified me that my account was compromised, prompting multiple password changes. After doing so, a series of posts seemingly from me appeared, with the option to skip or delete them. When I tried to delete a Messenger marketplace group post about a mahogany chest, an error message kept appearing. I did not join this group and cannot remove the posts or exit it. I'm frustrated by the continuous "something has gone wrong, please try again later" message from Facebook. I just want to regain access to my account and I'm growing increasingly irritated with this situation.
Reported by GetHuman-wgcurb on Monday, June 18, 2018 2:59 PM

Help me with my Facebook issue

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