Maryann has * accounts. This happened when we changed providers. She is playing a fac...

GetHuman791676's customer service issue with Facebook from June 2018

6 views | 45780 similar | 0 following
Help with my Facebook issue
GetHuman791676's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman791676 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman791676 can let us know if they help or not.
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The issue in GetHuman791676's own words
Playing IE on Facebook which I can do but I have to login with the old invalid email address!!!!! ... Maryann has * accounts. This happened when we changed providers. She is playing a facebook game, IE, on the old account. This account cannot be changed to or related to the new email address because the new one already exists. I have "deleted" the new account but that doesn't help as FACEBOOK insists that there is an account related to the new email address.*Second problem: Cannot reset password as FACEBOOK insists on sending the reset code to the old invalid email address. NO access to SMS!!!
By changing the email from the old email to the new current email. Seems simple but just try it.
Many years...
I have tried deleting the new profile but even deleted it still exists which is why I think a tech at facebook will have to help.
How GetHuman791676 fixed the problem

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Facebook

IE on Facebook and just want the correct email on the Facebook account.
Customer service issue
Reported by GetHuman791676
Jun 16th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 45780 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman791676 started working on this issue
Jun 16th, 2018 8:46pm
GetHuman791676 shared this issue with friends on Facebook
Jun 16th, 2018 8:47pm
GetHuman791676 indicated the issue is not fixed yet.
Jun 17th, 2018 10:03pm
GetHuman791676 indicated the issue is not fixed yet.
Jun 18th, 2018 2:19am
GetHuman791676 indicated the issue is not fixed yet.
Jun 18th, 2018 2:53am

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