My Facebook keeps stopping and will not load on my Samsung s*. I have done a factory re...

GetHuman-tomchap's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-tomchap's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tomchap will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tomchap can let us know if they help or not.
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The issue in GetHuman-tomchap's own words
My Facebook keeps stopping and will not load on my Samsung s*. I have done a factory reset and it still does not work. Can you tell me what the problem is and get this sorted?
GetHuman-tomchap did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman-tomchap
Jun 16th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 45574 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tomchap started working on this issue
Jun 16th, 2018 5:58pm
GetHuman-tomchap indicated the issue is not fixed yet.
Jun 16th, 2018 11:48pm
GetHuman-tomchap indicated the issue is not fixed yet.
Jun 18th, 2018 4:50pm