I having trouble to recover my account cause I don't have the old phone to receive the...

GetHuman783043's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman783043's own words
I having trouble to recover my account cause I don't have the old phone to receive the code. Since I got a new phone, it just happen. I can't fully get access to my account, I signup under that old and I have that number for recover my Facebook account. My Facebook old number is (***)***-****. My name is Alfred Martinez. My Password is Smartlookingguy**. Please give a respond ASAP! and tell me what's going on with my account?
GetHuman783043 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman783043
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 44499 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman783043 started working on this issue
Jun 15th, 2018 8:23pm
GetHuman783043 indicated the issue is not fixed yet.
Jun 15th, 2018 8:23pm