Someone hacked my son's account last year....changed his password and his email....he s...

GetHuman788120's customer service issue with Facebook from June 2018

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The issue in GetHuman788120's own words
Someone hacked my son's account last year....changed his password and his email....he sent copies of his id proving it's his account and asking for it to be closed....the individual who took over his account is contacting family and friends and sharing his photos of his friends...I'm very upset that this has not been resolved...they posted recently and we have had no access to account...all the writing is on Muslim which we don't speak...I want this account closed
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Customer service issue
Reported by GetHuman788120
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 44367 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman788120 started working on this issue
Jun 15th, 2018 5:58pm
GetHuman788120 indicated the issue is not fixed yet.
Jun 16th, 2018 7:43pm