I was hacked and I got locked out i tried to change password but I had forgotten it and...

GetHuman-gwen_har's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gwen_har's own words
I was hacked and I got locked out i tried to change password but I had forgotten it and facebook sent me a number to put in and I tried but they wanted a photo and I didn't know how to do that but I keep trying so my granddaughter tried and put a photo and she said facebook would get in touch with me but they never did so I tried to make a new Facebook but couldn't please help me get back in. I tried just ask and paid them money but they never helped
GetHuman-gwen_har did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-gwen_har
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 25 customers so far
Similar issue to 44353 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-gwen_har started working on this issue
Jun 15th, 2018 5:40pm
GetHuman-gwen_har indicated the issue is not fixed yet.
Jun 15th, 2018 7:06pm
GetHuman-gwen_har indicated the issue is not fixed yet.
Jun 15th, 2018 7:24pm
GetHuman-gwen_har indicated the issue is not fixed yet.
Jun 18th, 2018 7:44pm
GetHuman-gwen_har indicated the issue is not fixed yet.
Jun 18th, 2018 7:45pm
GetHuman-gwen_har shared this issue with friends on Facebook
Jun 18th, 2018 7:46pm
GetHuman-gwen_har indicated the issue is not fixed yet.
Jun 19th, 2018 6:21am
GetHuman-gwen_har indicated the issue is not fixed yet.
Jul 11th, 2018 2:15am