A friend called me to tell me my facebook account has been hacked. I disabled that acco...

GetHuman-janaire's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-janaire's own words
A friend called me to tell me my facebook account has been hacked. I disabled that account a while ago. It is registered under an email address that I used when I was a child. I know longer remember the password to that email address, hence why all of the reset*recovery options that facebook has proposed have not been helpful. I would like to provide answers to my security questions and be given access to the facebook account so I can change the password on the hacker and update my information.
GetHuman-janaire did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-janaire
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 9 customers so far
Similar issue to 44080 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-janaire started working on this issue
Jun 15th, 2018 2:01pm
GetHuman-janaire indicated the issue is not fixed yet.
Jun 15th, 2018 3:35pm