My mother *****@***.com has created * profiles using same email and phone number by mis...

GetHuman-tanvi's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-tanvi's own words
My mother *****@***.com has created * profiles using same email and phone number by mistake. One account was created around *-* years ago and one around * month ago. She is unable to recover her old account. We have changed her password via email recovery but the next step is saying we will send you a text and when i click continue it says no phone number selected without giving me an option to add a number. I am guessing its blocked due to security concerns but please let me know I can recover this account.
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Customer service issue
Reported by GetHuman-tanvi
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 43921 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-tanvi started working on this issue
Jun 15th, 2018 9:36am
GetHuman-tanvi indicated the issue is not fixed yet.
Jun 15th, 2018 1:41pm