My mother *****@***.com has created * profiles using same email and phone number by mis...
GetHuman-tanvi's customer service issue with Facebook from June 2018
Help with my Facebook issue
The issue in GetHuman-tanvi's own words
My mother *****@***.com has created * profiles using same email and phone number by mistake. One account was created around *-* years ago and one around * month ago. She is unable to recover her old account. We have changed her password via email recovery but the next step is saying we will send you a text and when i click continue it says no phone number selected without giving me an option to add a number. I am guessing its blocked due to security concerns but please let me know I can recover this account.
GetHuman-tanvi did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-tanvi fixed the problem
We are waiting for GetHuman-tanvi to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.