Facebook ******@***.com**May ****to me*Hi Katarin,***It looks the account with name Kat...

GetHuman-katarinp's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-katarinp's own words
Facebook ******@***.com**May ****to me*Hi Katarin,***It looks the account with name Katarin Parizek has been disabled for pretending to be someone else, which goes against our Community Standards. To learn more about our Community Standards, please follow the link below:**https:**www.facebook.com*communitystandards*using-your-authentic-identity**If you think we made a mistake, please reply to this message with an ID or other documents that contain your photo, name and date of birth. You can learn more about the types of IDs and documents we can use to confirm your identity in the Help Center:**https:**www.facebook.com*help*****************?ref*cr**If you're having general issues logging in to your account, please visit the Help Center for troubleshooting tips and additional ways to get help:**http:**www.facebook.com*help*login**Thanks,*The Facebook Team***Thanks,*****On Thu, Jun **, **** at *:** PM, Katarin Parizek ******@***.com* wrote:*Jesse,**Your support team asked me for this information. I am not sure why you can not help me.**Could you please direct me to someone (a person) email or phone number from your company that can help me?**Because your help support does not seem to have a connection.**Thank you,**Katarin****On Thu, Jun **, **** at **:** PM, Facebook ******@***.com* wrote:**Hi Katarin,***It doesn't look like we can help you with the problem you're having from here. We're sorry for the inconvenience.**To find answers and support for common questions and issues, please visit the Help Center:**https:**www.facebook.com*help*?ref*CR***Thanks,**Jesse H.**Katarin Parizek ******@***.com***:** PM (** hours ago)*to Facebook *Jesse,**Your support team asked me for this information. I am not sure why you can not help me.**Could you please direct me to someone (a person) email or phone number from your company that can help me?**Because your help support does not seem to have a connection.**Thank you,**Katarin*Facebook**:** PM (* hours ago)*to me *Hi Katarin,***It doesn't look like we can help you with the problem you're having from here. We're sorry for the inconvenience.**To find answers and support for common questions and issues, please visit the Help Center:**https:**www.facebook.com*help*?ref*CR***Thanks,**Riley***Then I wrote a long letter to the help center with no reply...**from there I wrote another email to the facebook team:*Katarin Parizek ******@***.com***:** PM (* hours ago)*to Facebook **I feel like I am in a never ending do loop.**Please help me access my original Facebook account and my Instagram acct. **I attached a copy of my drivers license as well as a copy of my Facebook page...After sending that information, two people Jesse and Riley from your company were able to send me a response saying that they can not help me... however nobody seems to be able to help me talk with anyone to help me reinstate my account. **Can somebody please help me reinstate myself onto my account.**This run around is ridiculous. I gave Jesse a copy of my drivers license, one of the ID's you asked for.**I am keeping records of all of all of these correspondence in case I need to give them to the media, your supervisor and to my lawyer.***Katarin**I provided my drivers license as id to Jesse. **"If you think we made a mistake, please reply to this message with an ID or other documents that contain your photo, name and date of birth. You can learn more about the types of IDs and documents we can use to confirm your identity in the Help Center:"**My drivers license is sufficient proof of my identity according to your help center:**Group One*You can send us one of the items from group one to confirm your name or get back into your account. Anything that you send us should contain either your name and date of birth or your name and photo.**Birth certificate*****Driver's license*Passport*Marriage certificate*Official name change paperwork*Personal or vehicle insurance card*Non-driver's government ID (ex: disability, SNAP card, national ID card, pension card)*Green card, residence permit or immigration papers*Tribal identification or status card*Voter ID card*Family certificate*Visa*National age card*Immigration registration card*Tax identification card***All I am asking is to be reinstated into my personal account.**I am so dissatisfied with your support team.**I would like to speak with someone that can and is willing to help me retrieve my personal facebook and instagram accounts preferably a supervisor!!!**Thank you**Katarin Parizek
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Customer service issue
Reported by GetHuman-katarinp
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 16 customers so far
Similar issue to 43785 others
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Jun 15th, 2018 4:30am
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Jun 19th, 2018 12:18am