I am a retired school teacher and, in my retirement, I am still a teacher of voice. Las...

GetHuman785439's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman785439's own words
I am a retired school teacher and, in my retirement, I am still a teacher of voice. Last week my computer was hacked into via remote access (Supremo). From my own computer a "criminal minded" person deleted all my documents and downloaded * pornographic photos. This activity caused my FB account to be disabled. I don't blame you for doing this!! The invader also illegally charged $**** against my Paypal account! I have since taken my computer to a specialist who confirmed that those * photos were on my C: drive. He wiped my computer clean and reinstalled my software to assure no remote access software remained available to any invader. As a retired teacher, FB was my only connection with my students and alums. I had nearly **** friends and family connected to my page. I am mortified that someone may have seen what this person posted. Because I had many photos and family events archived there, I am hoping we can have a phone conversation so I can verify other information posted to my page. I am hoping there is a way to resolve this invasive and criminal act by removing the inappropriate photos and allowing me to change my password. Please work with me on this.
GetHuman785439 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman785439
Jun 14th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 43462 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman785439 started working on this issue
Jun 14th, 2018 9:01pm
GetHuman785439 indicated the issue is not fixed yet.
Jun 14th, 2018 10:05pm
GetHuman785439 indicated the issue is not fixed yet.
Jun 16th, 2018 2:54am
GetHuman785439 indicated the issue is not fixed yet.
Jun 16th, 2018 1:05pm
GetHuman785439 indicated the issue is not fixed yet.
Jun 18th, 2018 12:36am