Hello!Recently, my father in law's facebook account was "hacked". (likely he simply lef...

GetHuman-ashandgl's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ashandgl's own words
Hello!Recently, my father in law's facebook account was "hacked". (likely he simply left his account logged in somewhere unsavory.) Whoever had control of it last, posted several unsavory things, and then seemingly changed his password. Due to the lack of information I have, I understand that there may not be a lot that can be done about the situation, but if there was a way we could reset the password to a previous state, even to what it was before the *th of June, that would be fantastic. Additionally, if nothing could be done, we wish to look into seeing if it is possible to remove the most recent post on the account, as it is effecting their lives to the point of bringing issue with their jobs, and foster care. I thank whoever had to read my wordy inquiry in advance, and look forward to hearing back, even if it is to tell me nothing can be done. At least then they will know for sure.
GetHuman-ashandgl did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-ashandgl
Jun 14th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 43454 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ashandgl started working on this issue
Jun 14th, 2018 8:55pm
GetHuman-ashandgl indicated the issue is not fixed yet.
Jun 18th, 2018 8:25pm
GetHuman-ashandgl indicated the issue is not fixed yet.
Jun 22nd, 2018 10:14pm
GetHuman-ashandgl indicated the issue is not fixed yet.
Jun 22nd, 2018 10:14pm