I have lost access to a phone number that is linked to my Facebook account. I recently...

GetHuman-justenjo's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-justenjo's own words
I have lost access to a phone number that is linked to my Facebook account. I recently factory reset my phone, resulting in this problem. The other phone number is completely disconnected and I have no access to it. I have sent the government I’d and a picture of myself numerous times already. They don’t help me at all! I am frustrated because I have a lot of things linked with my Facebook account and I cannot access them. What can I do? And why doesn’t a multi billion dollar company offer any better help or phone call support? I really need help!
GetHuman-justenjo did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-justenjo
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 42503 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-justenjo started working on this issue
Jun 13th, 2018 11:36pm
GetHuman-justenjo indicated the issue is not fixed yet.
Jun 14th, 2018 3:27pm
GetHuman-justenjo indicated the issue is not fixed yet.
Jun 14th, 2018 3:28pm