Facebook Donations get lumped together - no tax deduction?

GetHuman-marksimr's customer service issue with Facebook from June 2018

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The issue in GetHuman-marksimr's own words
I created a birthday fundraiser on FB for a non-profit that helps prevent LGBTQ suicides, and I'm in the process of qualifying the nonprofit I work at to receive donations on FB. However, I've been told that contributions made via FB are lumped together, so the people who donate don't receive acknowledgement or potential tax deductions. Is that true, and if so can FB use some of its profits to streamline the process so that donations don't go into a kind of black hole?
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Facebook Charitable Giving
Customer service issue
Reported by GetHuman-marksimr
Jun 13th, 2018 - 9 mons ago
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Seen by 10 customers so far
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GetHuman-marksimr started working on this issue
Jun 13th, 2018 6:00pm