I had to reset everything on my phone due to a virus. I saved everything on my Google a...

GetHuman781123's customer service issue with Facebook from June 2018

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The issue in GetHuman781123's own words
I had to reset everything on my phone due to a virus. I saved everything on my Google account first, then erased all data. After I uploaded all my apps when I tried to upload my facebook information. I have not been able to sign back in since. I opened in new account in the meantime. But I have all my contacts, pending conversations in my old account. I can pull up my old account*And see everything. But every time I try to reactivate its no coming up on my options. Please help.
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Facebook

Customer service issue
Reported by GetHuman781123
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 42198 others
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Timeline
GetHuman781123 started working on this issue
Jun 13th, 2018 5:57pm