I had to change my Facebook Account A few weeks ago because I thought my account was ha...

GetHuman780553's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman780553's own words
I had to change my Facebook Account A few weeks ago because I thought my account was hacked. I first tried to change my password but the password I knew it was was not working to help me change my password and plus it would not send me A text or email with A code to change it. Is there A way to still be able to change this password and secure it. As of right now I made A different account I am currently using but I have pictures I don't want to lose on the old one.
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Facebook

Customer service issue
Reported by GetHuman780553
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 42073 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman780553 started working on this issue
Jun 13th, 2018 3:49pm
GetHuman780553 indicated the issue is not fixed yet.
Jun 13th, 2018 4:50pm
GetHuman780553 indicated the issue is not fixed yet.
Jun 13th, 2018 4:51pm
GetHuman780553 indicated the issue is not fixed yet.
Jun 14th, 2018 4:59pm
GetHuman780553 indicated the issue is not fixed yet.
Jun 14th, 2018 5:06pm
GetHuman780553 indicated the issue is not fixed yet.
Jun 14th, 2018 5:07pm
GetHuman780553 indicated the issue is not fixed yet.
Jun 26th, 2018 6:53pm