My Son's emails were hacked*and he needs to recover his accounts.. *His name is Perry K...

GetHuman780392's customer service issue with Facebook from June 2018

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GetHuman780392's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman780392 will want to follow the link below to head to their help center. We will check on GetHuman780392 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman780392 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman780392's own words
My Son's emails were hacked*and he needs to recover his accounts.. *His name is Perry K. Turner, *His location is California and also US Virgin Islands *He has his passport and his emails are******@***.com*This is his primary account and the Secondary account to retrieve he emails was also hacked *Please assist me in getting back my facebook. *you can reach me at *** *** **** or *** *** *****Please also email me at *****@***.com as this is my Mothers email address*Thank you
GetHuman780392 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman780392
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman780392 started working on this issue
Jun 13th, 2018 3:34pm