my name is Stephanie Shifflett I was informed yesterday that a lady by the name of Ella...

GetHuman780104's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman780104's own words
my name is Stephanie Shifflett I was informed yesterday that a lady by the name of Ella Jo Lamonds posted a picture of my profile and states that my face is registered to her and all of her accounts are being tracked even her credit cards I'm thinking she has been hacked I don't know this lady at all and don't know how this has happened she has gone as far as contacting my mother in law to contact me she also sent me a message stating that facebook is looking for me also I haven't done anything and need to know how to resolve this issue
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Facebook

Customer service issue
Reported by GetHuman780104
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 41928 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman780104 started working on this issue
Jun 13th, 2018 1:47pm
GetHuman780104 indicated the issue is not fixed yet.
Jun 13th, 2018 2:48pm