Dear Facebook Admin, **Thank you kindly in advance for your help and understanding. **I...

GetHuman779243's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman779243's own words
Dear Facebook Admin, **Thank you kindly in advance for your help and understanding. **I believe I have just been deleted as the admin from my own company's Facebook page, TIC. Here is the link to the page: https:**www.facebook.com*ticteachinchina***I suppose I must provide some context as to the events surrounding my request for assistance. Two days ago, our Director of Marketing who set up and manages most of the page's activities suddenly and unexpectedly quit, coming as a total shock to myself and my other company partner. The next day (yesterday) she sent us a demand for a large sum of money which we do not have, insisting that it be borrowed if necessary, but that it must be paid by the end of the month (...or else? We dared not ask.) **Our concern here is that she has built and controls our Facebook page, the paid advertising for which comes from her personal account, but has been shared equally by her, myself, and our third partner. **We truly appreciate the value she (Lior Liran) has contributed in building our social media presence and have calmly and empathetically expressed that to her. We are young entrepreneurs living in China who started this small recruitment agency together, putting our blood, sweat and tears into our efforts. We have spent these last months working hard to build a foundation for a successful business, and our work will soon begin paying off: We expect to receive our first payment from a client this week after about six months of work and preparation. **Please allow me to be clear: We are trying to approach this situation with as much equity and understanding of the high emotions involved as possible. We are even willing to pay the large sum of money she demands ($**,***) despite the fact that we initiated this venture, assuming trust and risk together, as friends, and have not actually earned any money yet (thankfully, a big chunk of that will indeed be coming soon! soon! we trust!).**I personally know how much work these last months have demanded of Lior because, well -- sorry to toot my own horn here, but honestly, no one has worked harder than myself. I appreciate Lior's incredible work ethic towards this effort, the great job she has done building our FB page, and I hope that my other partner and I will continue to grow and reap the benefits. Unfortunately, it is simply financially impossible for us to pay her $**,*** in two weeks. She has refused to negotiate any payment plan with us, and is blackmailing us by holding our social media pages as ransom. **I apologize for the personal nature of this message and feel frankly embarrassed to air such dirty laundry in this way, but I'm not sure how else to approach the situation. We are heartbroken at the dissolution of trust and friendship in this situation and also disappointed in our own poor judgement and failure to anticipate that we might find ourselves in this situation with this person who we have both loved (and indeed, despite everything, still do love...) so much. **So I guess what I am asking of you is whether we have any recourse in this situation -- at least in terms of recovering access to the TIC Facebook page. Is there anything we can do to avoid her blocking us out forever or deleting the page? I can provide evidence of all my claims stated here. Most of it is in voice messages recorded via WeChat, but there are also text messages that would demonstrate the truth of all I have shared here. **Sorry again for oversharing, and we sincerely hope you can help. **Thank You, **Emily (FB username: Emily Willow)
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Customer service issue
Reported by GetHuman779243
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 41493 others
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GetHuman779243 started working on this issue
Jun 13th, 2018 3:09am
GetHuman779243 indicated the issue is not fixed yet.
Jun 13th, 2018 5:36am
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Jun 13th, 2018 3:01pm
GetHuman779243 indicated the issue is not fixed yet.
Jun 14th, 2018 2:01am
GetHuman779243 indicated the issue is not fixed yet.
Jun 14th, 2018 4:11am