account disabled for reasons unknown, it says I need to confirm my identity when I try...

GetHuman-jmschil's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-jmschil's own words
account disabled for reasons unknown, it says I need to confirm my identity when I try to log in and that my account is disabled so I'm assuming they want an ID. Easy enough except the ID page keeps telling me to fill out something that isn't there. "It looks like you forgot something or entered something incorrectly. Please make sure you've included all of the required info." is what pops up but there are no other fields, just the ID picture field. In short, I can't get upload an ID because I'm not logged in, and I can't log in because my ID isn't uploaded.
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Facebook

Customer service issue
Reported by GetHuman-jmschil
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 41377 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jmschil started working on this issue
Jun 13th, 2018 1:16am
GetHuman-jmschil indicated the issue is not fixed yet.
Jun 16th, 2018 4:50am
GetHuman-jmschil indicated the issue is not fixed yet.
Jun 16th, 2018 4:51am