My name is Vernetta Tereese Thomas and I have a facebook page. I am attempting to conta...

GetHuman-vtereese's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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GetHuman-vtereese's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vtereese will want to follow the link below to head to their help center. We will check on GetHuman-vtereese later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-vtereese may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-vtereese's own words
My name is Vernetta Tereese Thomas and I have a facebook page. I am attempting to contact you regarding my nephew Terrell Thomas who is presently incarcerated. Late last night, after *:**am, I received a notice on my laptop that he was now on 'Instant Messenger'. He has been incarcerated for over * years now. His account should have been CLOSED. I can send you all the information you need in order to verify that he is locked up, therefore, did not log into this account. I spoke to him today, via phone, and he would like this account closed immediately* someone has hacked into it.
GetHuman-vtereese did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-vtereese
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
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GetHuman-vtereese started working on this issue
Jun 12th, 2018 7:36pm