I have forgotten my password to Facebook, I have my phone number attached to my account...

GetHuman-ksheeh's customer service issue with Facebook from June 2018

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The issue in GetHuman-ksheeh's own words
I have forgotten my password to Facebook, I have my phone number attached to my account but no longer have access to the email I originally used to sign up. I don’t understand why Facebook can’t generate a code and send it to my phone number for me to resign into Facebook and make a new password. I tried making * friends to generate the password and it doesn’t work. They can’t find the codes they are supposed to give me. It’s a large obstacle to resign into my account and I’m very frusterated.
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Customer service issue
Reported by GetHuman-ksheeh
Jun 12th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 17 customers so far
Similar issue to 40779 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-ksheeh started working on this issue
Jun 12th, 2018 3:10pm