Messenger received a friend request from someone posing to be a family member. Respond...

GetHuman776395's customer service issue with Facebook from June 2018

13 views | 40754 similar | 0 following
Help with my Facebook issue
GetHuman776395's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman776395 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman776395 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman776395's own words
Messenger received a friend request from someone posing to be a family member. Responded and very quickly found out it was not gene Yanchey kink. They said there phone was messing up Did not give phone *. I tried to change my password but I do not remember code. My Facebook account was set up with email address no longer in use and that’s the address they were sending * did get code to. I could not install my current email without the pass word so I deleted fab-messenger from our phones iPad and computer. Can you please make sure the account is deleted?... I have since found out that several other family members were contacted by same hacker posing to be gene yancey king. My old email address was coastalpconst@aol,com do not remember code. Joey Dianna Rivenbark. My current email address is *****@***.com. Thank you. Dianna

GetHuman776395 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman776395
Jun 12th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 40754 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman776395 started working on this issue
Jun 12th, 2018 2:47pm
GetHuman776395 indicated the issue is not fixed yet.
Jun 12th, 2018 4:32pm
GetHuman776395 indicated the issue is not fixed yet.
Jun 12th, 2018 5:12pm
GetHuman776395 indicated the issue is not fixed yet.
Jun 14th, 2018 2:32pm
GetHuman776395 indicated the issue is not fixed yet.
Jun 14th, 2018 2:53pm
GetHuman776395 indicated the issue is not fixed yet.
Jun 14th, 2018 11:11pm

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