Account access blocked for an unprompted "Confirm Name" issue

GetHuman-mark_fac's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-mark_fac's own words
Log into my Facebook account ... My account access has been blocked for a "confirm name" situation, however I have gone through the automated process for submitting multiple forms of ID confirming my everyday name and yet still had no response, no restored access, and no way to communicate with a human person instead of a non-responsive automated system
ZERO human people available to actually assist when their automated system fails to respond or resolve the issue
*) Restore account access**) Ensure a human person is assigned to deal with any similar "confirm ID" type situations that are not automatically resolved by their 'bots' within **-hours**) Make a phone number or e-mail that a real human person deals with where you can report this kind of failure with 'automated' systems
Have used the site for about **-years, never had an issue like this, but now seeing multiple reports online of similar issue for others that have still not been resolved months after the issue occurred
Have tried contacting Facebook on Twitter via tweet and direct message: Absolutely no response. *Have tried messaging Facebook: No response. *Have tried calling their human-staffed 'business account' phone line: They point blank REFUSED to assist in any way and hung up, then hung up immediately when I phoned back
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Customer service issue
Reported by GetHuman-mark_fac
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 40615 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mark_fac started working on this issue
Jun 12th, 2018 12:36pm
GetHuman-mark_fac indicated the issue is not fixed yet.
Jun 12th, 2018 12:39pm
GetHuman-mark_fac indicated the issue is not fixed yet.
Jun 15th, 2018 3:42pm
GetHuman-mark_fac indicated the issue is not fixed yet.
Jun 26th, 2018 8:38am