Account access blocked for an unprompted "Confirm Name" issue
GetHuman-mark_fac's customer service issue with Facebook from June 2018
Help with my Facebook issue
The issue in GetHuman-mark_fac's own words
Log into my Facebook account ... My account access has been blocked for a "confirm name" situation, however I have gone through the automated process for submitting multiple forms of ID confirming my everyday name and yet still had no response, no restored access, and no way to communicate with a human person instead of a non-responsive automated system
ZERO human people available to actually assist when their automated system fails to respond or resolve the issue
*) Restore account access**) Ensure a human person is assigned to deal with any similar "confirm ID" type situations that are not automatically resolved by their 'bots' within **-hours**) Make a phone number or e-mail that a real human person deals with where you can report this kind of failure with 'automated' systems
Have used the site for about **-years, never had an issue like this, but now seeing multiple reports online of similar issue for others that have still not been resolved months after the issue occurred
Have tried contacting Facebook on Twitter via tweet and direct message: Absolutely no response. *Have tried messaging Facebook: No response. *Have tried calling their human-staffed 'business account' phone line: They point blank REFUSED to assist in any way and hung up, then hung up immediately when I phoned back
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