Code generator

GetHuman-aellerma's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman-aellerma's own words
Sign in ... I have two step authentication when signing in. My account was signed into Friday at **:** pm that was not me. I was out of town without service, I did not notice someone logged into my account until Sunday. I changed my password and “logged out of all active sessions” when I click forgot password I am able to create new password however the second step authentication isn’t not being sent to my phone and since I’m not logged into my Facebook app I have no way of locating code generator. I am locked out of my account and when I attempt to recover the account it says I’ll get an email shortly but it never comes. HELP!**Ashlee Ellerman **********
Turn off code generator or provide me with a code
Have never locked myself out since I opened the account
I have an issue with Facebook too
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Facebook
Customer service issue
Reported by GetHuman-aellerma
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 40161 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-aellerma started working on this issue
Jun 12th, 2018 12:29am
GetHuman-aellerma indicated the issue is not fixed yet.
Jun 12th, 2018 1:30am
GetHuman-aellerma indicated the issue is not fixed yet.
Jun 12th, 2018 1:33am
GetHuman-aellerma indicated the issue is not fixed yet.
Jun 12th, 2018 1:34am
GetHuman-aellerma indicated the issue is not fixed yet.
Jun 12th, 2018 2:33am
GetHuman-aellerma indicated the issue is not fixed yet.
Jun 12th, 2018 2:35am
GetHuman-aellerma confirmed the issue is fixed. Hooray!
Jun 13th, 2018 7:53am