My account is not working. Every time I go to login, it makes me “keep my account secur...

GetHuman435410's customer service issue with Facebook from June 2018

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The issue in GetHuman435410's own words
My account is not working. Every time I go to login, it makes me “keep my account secure” and then has me change my password. Then, once I do that it says that something went wrong and that you’re working on it. And then it does the same thing repeatedly. I’ve gone through the recovery process, didn’t work. Did same thing. I’ve tried about ** different passwords by now and nothing works. The passwords change as when I go to login again I use the new one I made, but then it goes right back to the “keep your account secure” page again. Regardless of what I do, nothing is getting me back into my account. *My email is *****@***.com and I can verify my information in any way you’d need me to. I just need back into my account. This is happening on the app, the mobile website, and the full website on a computer. I’ve already uninstalled and reinstalled the app, nothing. Please help me. I can’t lose my account.
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Facebook

Customer service issue
Reported by GetHuman435410
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman435410 started working on this issue
Jun 11th, 2018 11:21pm
GetHuman435410 shared this issue with friends on Facebook
Jun 11th, 2018 11:22pm